Refund policy
Customer satisfaction is of the upmost importance to One Rundle Trading Co. Should you need to request a return or exchange, we ask that you take the time to read our Returns Policy below.
ONLINE RETURN & EXCHANGE POLICY
If you are not completely satisfied with your order, we will happily offer a credit note, exchange or refund for return requests.
Please note that return requests must be made within three (3) business days of receipt of your order.
One Rundle cannot offer returns on sale items or earrings. Certain other items may also not be eligible for return, and will be specified as such.
REQUEST A RETURN
To lodge a return request, please email online@onerundle.com.au. If your return request is approved, you will receive a Returns Authorisation (RA) number. All items must be returned with their original packaging and with the RA number clearly noted. Any returned items without an RA will not be processed.
Once your return has been received, your refund or credit note will be processed, less shipping costs. Please allow up to 10 days for processing.
IN STORE RETURN & EXCHANGE POLICY
Please note, One Rundle’s Return & Exchange policy differs for in-store purchases.
For purchases made in-store, returns for store credit or exchange are accepted within seven (7) days of the purchase date. One Rundle cannot offer returns on sale items or earrings. Refunds are not applicable on items purchased in-store.
Credit notes are valid for 3 years from the date of issue.
FOOTWEAR
Footwear must be returned with all original packaging, including undamaged boxes. One Rundle does not accept returns without boxes or with marked or scratched soles.
SWIMWEAR
All swimwear should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if the strip has been removed.
GIFTS & GIFT CARDS
If you have received items as a gift and wish to make an exchange, you may return items to receive a credit note of the same value. To organise a gift return, please email online@onerundle.com.au with all of the details of your gift received.
Gift cards are valid for 3 years from the original purchase date. Gift cards cannot be redeemed for cash.
DAMAGED & FAULTY ITEMS
Should your goods arrive damaged, please let us know as soon as possible. Damaged goods returns must be acknowledged within three (3) business days of receiving your order by emailing online@onerundle.com.au. If you believe the item that you have purchased is faulty, please provide as many details and photos of the damage as possible.
We will reply within one business day regarding the options to return the order. We will provide you with a unique Returns Authorisation (RA) Number that you will need to quote on the outside of the parcel being returned. Any parcel that is received without a RA Number will be returned to sender.
You are welcome to return the product in store, but you will still need to contact us to obtain a RA Number prior.
Upon One Rundle receiving the items back for inspection, our office will contact you regarding a refund or replacement.
LOST OR DAMAGED GOODS
If your order is lost or damaged during transit, please contact us within 7 business days of placing your order by emailing online@onerundle.com.au.
CONDITIONS OF RETURN
We advise customers to check ordered goods thoroughly on delivery before removing any attached tags and disposing of any original packaging.
Returned items must be in their original condition - unworn, unwashed, unused and with all tags attached. Garments received soiled or with make-up marks will not be accepted and will be sent back to the customer at the customer’s expense.
One Rundle will supply a Returns Authorisation (RA) number and advise how to proceed with the return. All returns must clearly note the RA number, or may not be processed. One Rundle will not be liable for items lost in transit.
Where the items fail to be of acceptable quality, and the failure does not amount to a major failure, One Rundle is entitled to choose between providing you with a repair, replacement or other suitable solution. Exchange of items is subject to availability. One Rundle classifies items to be faulty if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. Items that are damaged as a result of wear are not considered to be faulty.
One Rundle will issue a refund to the original card used for purchase within 10 business days of receipt of a return, less shipping costs. A refund for faulty items will include the full value of the items returned, including the return delivery costs.
Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.